Shipping policy
Effective Date: 11-08-2026
Last Updated: 11-08-2026
At Rena Jewelry, we are committed to providing a smooth and reliable shopping experience. Because we work with trusted third-party supplier partners through our fulfillment network, products purchased through our Website may be shipped directly from our supplier partners.
This Shipping Policy explains how orders are processed, fulfilled, and delivered.
1. Order Fulfillment
Rena Jewellers works with carefully selected third-party suppliers and fulfillment partners to process and ship customer orders.
After you place an order on our Website:
- Your order is sent to our fulfillment partner for processing.
- The supplier prepares and packages the product.
- The supplier ships the order directly to the shipping address provided at checkout.
- Tracking information is provided once the order has been shipped.
Because products may come from different suppliers, items from the same order may arrive in separate packages.
2. Shipping and Processing Time
Generally, orders are typically processed and shipped within 1-5 business days.
Processing times may vary depending on:
- Product availability
- Supplier processing times
- Order volume
- Holidays
- Custom or special-order requirements
Processing times are estimates and may vary by product.
Shipping Delays may occur due to:
- Shipping carrier delays
- Weather conditions
- Customs processing
- Incorrect shipping information
- Holidays
- Circumstances outside our control
3. Tracking Information
Once your order ships, a tracking number will be provided by email when available.
Customers are responsible for monitoring shipment progress using the tracking information provided.
If you do not receive tracking information within a reasonable timeframe, please contact our customer support team.
4. Shipping Address Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review:
- Name
- Shipping address
- Apartment/unit number
- City
- State
- ZIP code
- Contact information
Rena Jewelry and our fulfillment partners are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
5. Multiple Shipments
Some orders may be shipped in multiple packages because products may be fulfilled by different supplier partners.
You may receive separate tracking numbers for items purchased in the same order.
6. Lost, Damaged, or Missing Packages
If your package is lost, damaged, or missing, please contact us as soon as possible.
Please provide:
- Order number
- Tracking information
- Description of the issue
- Photos of damaged packaging or products (if applicable)
We will work with our fulfillment partners and shipping carriers to investigate and determine the appropriate resolution.
7. Delivered Packages
Once tracking confirms that an order has been delivered to the address provided during checkout, Rena Jewelry is not responsible for packages that are lost, stolen, or misplaced after delivery.
Customers are encouraged to provide a secure delivery location.
8. Additional Information:
For any further inquiries regarding our return-exchange-refund, or shipping policies, our dedicated customer service team is here to assist you. We are committed to ensuring that your shopping experience with Rena Jewelry exceeds your expectations.
If you have any questions or require further assistance, please don't hesitate to contact us. Your satisfaction is our top priority.
If you have questions regarding shipping, tracking, or your order, please contact us:
Rena Jewelry
2061 se 14th ct homestead florida 33035 United States
Email: dilip@renajewelersfl.com
Website: https://renajewellers.com