Refund policy
Effective Date: 11-08-2026
Last Updated: 11-08-2026
At Rena Jewelry, customer satisfaction is our priority. We want you to love your jewelry purchase. If you are not completely satisfied with your order, we offer a return process subject to the terms and conditions outlined below.
1. Return Window
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging, certificates, tags, accessories, and documentation (if applicable)
- Not show any signs of wear, damage, alteration, resizing, or modification
Returns requested after the 30-day return period will not be accepted.
2. Items Not Eligible for Return
The following items are not eligible for return:
- Monogrammed items
- Personalized jewelry
- Custom-made or special-order items
- Engraved products
- Items that have been altered, resized, or modified
- Items damaged due to normal wear and tear
- Items damaged through misuse, accidents, improper care, or negligence
Due to the personalized nature of these products, we cannot accept returns or provide refunds for these items unless they arrive defective or damaged.
3. Return Request Process
To initiate a return, please contact our customer service team with:
- Order number
- Customer name
- Reason for return
- Photos of the item (if requested)
Do not send your item back before receiving return approval from Rena Jewelry.
Once your return request is reviewed and approved, we will provide instructions for returning your item.
4. Return Shipping Responsibility
Customers are responsible for all return shipping costs.
The customer is responsible for:
- Safely packaging the item
- Selecting a reliable shipping carrier
- Purchasing shipping insurance when appropriate
- Ensuring the package reaches at provided location
Rena Jewelry is not responsible for items lost, stolen, or damaged during return shipping.
We strongly recommend using a trackable and insured shipping method.
5. Return Tracking Requirement
After shipping your return, you must provide Rena Jewelry with the return shipment tracking number.
The tracking information must be submitted so that we can monitor delivery of the returned package.
Returns without valid tracking information may experience delays in processing.
6. Return Inspection & Approval
We will carefully inspected your products.
The product must meet our return requirements before a refund is approved.
If the returned item:
- Shows signs of wear;
- Has been damaged;
- Is missing original packaging or documentation;
- Has been altered or modified;
Rena Jewelry reserves the right to refuse the return or issue a partial refund based on the condition of the item.
7. Refund Process
Once your return has been received and approved after inspection, your refund will be processed to your original payment method in 15 Days..
Please allow additional processing time for your bank or payment provider to complete the transaction.
Refunds apply only to the eligible purchase amount. Original shipping charges are non-refundable unless required by applicable law.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within the product delivered.
Please include:
- Order number
- Description of the issue
- Photos showing the damage or incorrect item
We will review the issue and determine the appropriate resolution.
9. Exchanges
No, we’re not accepting exchanges at this time. If you'd like, you can purchase a new one instead.
10. Order Cancellation
Orders may only be cancelled before they enter processing or production.
Customized, personalized, or special-order items cannot be cancelled once production has started.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Rena Jewelry
2061 se 14th ct homestead florida 33035 United States
Email: dilip@renajewelersfl.com
Website: https://renajewellers.com